thesis-background

Background


Long-haul flights are increasingly popular among business travelers and high-end tourists, nowadays even students or other lower-level customers begin to flight over 10 hours or so. Are these air service providers ready to welcome thousands of passages to their airports, airlines, and the entire air service chains? People are having trouble, thanks to the latest technologies, this service industry are becoming better and better, yet there are thousands other ways to make it better for passengers to enjoy their long-haul journey rather than touch screen and check-in machine, especially when regarding to different group of passengers. I am thinking bold that in the future, the best service is much more than just replace human service with machine, instead, the service should be provide based on what aspects of passengers’ experience is need to improve most, it should varying to people.